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There are a lot of reasons to migrate from OTRS to Zendesk. If you want to boil it down to one:

A much better usability of Zendesk leads to more usage and saves money compared to OTRS.

Demo video of the converter

Download this video as a file (Export OTRS date and import into Zendesk automatically.mp4, 19 MB)

The converter and its features

//SEIBERT/MEDIA develops a converter to migrate data from OTRS to Zendesk. It is our goal to make this process as automated and hassle-free as possible for you. The following table shows you, what can be converted and how:

Element in OTRS

Covered?

How does it work?

Status quo

Tickets

(tick)

Automatic Zendesk-API-import with OTRS plugin

Ready (tick)

Queues / Groups

(tick)

Automatic Zendesk-API-import with OTRS plugin

Ready (tick)

Customers

(tick)

Automatic Zendesk-API-import with OTRS plugin

Ready (tick)

Comments

(tick)

Automatic Zendesk-API-import with OTRS plugin

Ready (tick)

Attachments

(tick)

Automatic with Zendesk-API-import OTRS plugin

Ready (tick)

Users

(tick)

Automatic Zendesk-API-import with OTRS plugin

Ready (tick)

Statuses

(plus)

Description for manual process

Manual configuration (plus)

Priorities

(plus)

Description for manual process

Manual configuration (plus)

Groups & Rights

(plus)

Description for manual process

Ready (w/o rights) (tick)

Custom fields

(plus)

Description for manual process

Manual configuration (plus)

Queue mails

(plus)

Description for manual process

Manual configuration (plus)

Canned responses / Macros

(plus)

Description for manual process

Manual configuration (plus)

No costs for the converter - professional help available

The converter itself is free for all Zendesk customers. It does not matter if you are in a trialling phase or already a paying customer.

You can also get the "hands-off" full-service experience for your OTRS migration from //SEIBERT/MEDIA. Our professional services have to be paid for however.

We highly recommend, that you either let us do the job or at least budget some support costs from our side. This is still work in progress. We have far too few live examples of migrations yet, to be able to say, that this is all stable and well tested.

If you want to save money and do everything on your own, please bring time and the will to communicate with us into the project. We are here to help you, but we might run into nasty problems still.

What can I get for free?

There are plans to offer the converter and technical support for free. But that is not the case yet. It can also be, that the converter will only be available through service providers like //SEIBERT/MEDIA. Please contact us and we'll keep you posted on this issue.

The full service "hassle-free" option

//SEIBERT/MEDIA offers professional services, that will allow you to lean back and simply get the OTRS data into Zendesk. You only pay for the services on top of the free things above.

You only pay by the hour and get full transparency. That includes rough projections and detailed bookings for actually performed work.

The progress and your next steps

We have finished evaluation and are right now starting implementing our concepts. The first spikes are available. But as this text is created, no finished converter is available. Contact us to get an update and be posted about our progress on this: sales@seibert-media.net

You can also fill out the form on the right.